Privacy policy

Effective date: 1st May 2025

Loud and Clear Coaching Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, how we use it, and your rights in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Loud and Clear Ltd is a UK-based business providing communication and presentation coaching services.
Registered company number: 16459549
Contact: bosslady@loudclear.co
Website: www.loudclear.co

2. What Personal Data We Collect

We may collect and process the following data:

  • Contact details: Name, email address, phone number (if you contact us or complete a form)

  • Business details: Company name, role/title, area of interest in our services

  • Website usage data: IP address, browser type, visit duration, and interaction via cookies

  • Email interactions: If you sign up to receive updates or download materials

We do not knowingly collect data from children or vulnerable individuals.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide information about our services

  • Send service or company updates (if you've opted in)

  • Improve our website and communications

  • Fulfil our contractual obligations if you become a client

We will only process your personal data when we have a legal basis to do so, such as your consent, legitimate interest, or to fulfil a contract.

4. Sharing Your Data

We do not sell, rent or share your data with third parties for marketing purposes.
We may share your data with trusted providers who help us operate our website or services (e.g. email hosting or cloud storage), all of whom are GDPR-compliant.

5. Data Retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

6. Cookies

Our website may use cookies to improve user experience. You can set your browser to refuse all or some cookies.

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct or update inaccurate data

  • Request erasure of your data

  • Object to processing

  • Withdraw consent at any time

To exercise any of these rights, please contact us at bosslady@loudclear.co

8. Data Security

We take data security seriously and use appropriate measures to prevent your personal data from being lost, accessed or disclosed without authorisation.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions about this policy or how we use your data, contact:

bosslady@loudclear.co
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

If you are unsatisfied with our handling of your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk