Terms and conditions of business.

Effective Date: 1st May 2025

These Terms and Conditions ("Terms") apply to all services provided by Loud and Clear Coaching Limited, trading as Loud and Clear ("we", "us", "our") to any client ("you", "your"). By engaging our services, you agree to these Terms.

1. Services Provided

We provide presentation, communication, and public speaking coaching and training. These services are tailored to individuals or businesses and may include workshops, one-to-one coaching, or corporate training.

2. Client Responsibilities

The Client agrees to provide a suitable environment for the delivery of in-person services by Loud and Clear Coaching Limited. For the standard half-day core training course, this includes:

  • A clean, quiet meeting room with adequate seating and ventilation;

  • Access to a large screen or projector with an HDMI or USB C input;

  • Access to a power source for electronic equipment;

  • Access to the training room at least 30 minutes prior to the agreed start time to allow for set-up;

  • Wi-Fi access if required for course materials or demonstrations;

  • Any required visitor access or passes for the coach to enter the premises;

  • Clear directions and parking instructions (if available).

  • The Client shall ensure all equipment is functioning correctly prior to the session.

For any services delivered outside of the core half-day training course, the location will be agreed between Loud and Clear Coaching Limited and the Client in advance. If delivery requires the hire of a third-party venue, Loud and Clear Coaching Limited will arrange this and invoice the Client for the associated venue hire costs unless otherwise agreed in writing.

It is the Client’s responsibility to ensure the prompt and punctual arrival of all trainees and their positive engagement in the course.

It is the Client’s responsibility to ensure that the training environment meets health and safety standards and is conducive to learning. If any of the above requirements cannot be met, the Client must inform Loud and Clear Coaching Limited in advance so that alternative arrangements may be discussed.

 

3. Booking and Payment Terms

·         Fees will be agreed in writing prior to the commencement of work.

·         A 50% deposit is required at the time of booking. The remaining 50% is payable within 14 calendar days of service delivery unless otherwise agreed in writing.

·         Invoices must be settled within 14 calendar days unless otherwise agreed in writing. We reserve the right to charge interest on late payments at 3% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to withhold future services until outstanding invoices are settled.

4. Delegation and Subcontracting
Loud and Clear Coaching Limited may, where appropriate, delegate or subcontract elements of the service delivery to suitably qualified and experienced professionals. In such cases, Loud and Clear Coaching Limited remains responsible for the quality and professionalism of services delivered.

 

5. Cancellations and Rescheduling

  • If you cancel or reschedule more than 7 days before the scheduled session, we will attempt to rebook at no additional cost.

  • Cancellations within 7 days of the scheduled session may incur a fee of up to 50% of the total session cost, at our discretion

  • If Loud and Clear needs to cancel due to illness or unforeseen circumstances, the session will be rescheduled at a mutually convenient time. No refunds will be issued unless no suitable date can be agreed, and the value of any such refund will be agreed based on the preparation work conducted in advance.

6. Illness and Attendance

If participants are unable to attend due to illness or other reasons, the session will proceed as scheduled unless otherwise agreed in advance. The Client remains liable for full payment.

7. Outcomes and Improvements

Our services are designed to deliver meaningful improvement. We may use before-and-after recordings to illustrate progress. However, due to the subjective nature of communication, we do not guarantee specific results. The Client agrees that coaching sessions may be recorded for feedback purposes, provided prior notice is given. Any use of such recordings for marketing will require separate consent.

8. Liability

Our total liability for any claim, whether in contract, tort (including negligence) or otherwise, shall not exceed the total amount paid for the services rendered in the 1-month period preceding any claim. We are not liable for indirect or consequential losses. Loud and Clear Coaching Limited maintains appropriate Public Liability and Professional Indemnity insurance. Proof of cover is available upon request.

9. Intellectual Property

All course materials provided remain the intellectual property of Loud and Clear unless explicitly agreed otherwise. Materials may not be reproduced or shared without our written permission.

10. Data Protection

Loud and Clear Coaching Limited is registered with the Information Commissioner’s Office (ICO) and complies with the UK GDPR. Personal data is collected only as necessary to deliver services, maintain records, and communicate with clients. Please refer to our Privacy Policy for full details.

11. Confidentiality

Both parties agree to keep any confidential information shared during the engagement private and not disclose it to any third party. Loud and Clear Coaching Limited treats all client information, personal or commercial, with strict confidentiality. Client content and recordings will not be used publicly without consent.

12. Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our control, including but not limited to illness, strikes, technical failures, transport disruptions, extreme weather or government restrictions.

13. Entire Agreement
These Terms constitute the entire agreement between Loud and Clear Coaching Limited and the Client and supersede all prior discussions, agreements, or understandings, whether written or oral, relating to the services. No amendment or variation to these Terms will be effective unless agreed in writing by both parties.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. If a dispute arises, both parties agree to attempt to resolve it amicably in the first instance, and consider mediation before pursuing legal action.

Loud and Clear Coaching Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 16459549
Website: www.loudclear.co
Email: bosslady@loudclear.co